Support and Complaints

Helpful information

• Include the account email and order number for payment issues.
• For video issues, include the event title and submitter name.
• Describe when the issue occurred and attach screenshots without sensitive information.
• For copyright, privacy, or content reports, identify the content and explain the basis of your request.

Handling reports

We may request additional information to verify a report. Where reasonably necessary for security, legal compliance, or protection of another person's rights, we may restrict access to content while a report is reviewed.

Contact

Email the support address shown below. Our target for an initial response is two business days. Security, privacy, and deletion requests are prioritized according to impact and urgency.

Never send

Rorakay will never request passwords, verification codes, account recovery codes, or full bank-account access through support email.